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Guarantee Policy
A credit card is required for guarantee only and will not be charged at the time of booking. Payment is to be made directly with the hotel.
Cancellation Policy
Bookings cancelled within 24 hours prior to 2pm on the day of arrival will incur a cancellation fee of the first nights' accommodation rate.


No Show Policy
In the event of NO show, the first night’s accommodation will be charged to the credit card use to guarantee the reservation.


Check-Out Time: 10am / Check-In Time: 2pm
Late check out is available subject to availability. This may incur a charge. Please contact Reception for requests.


Family Policy
Children aged 12 years and under are free of charge when using existing bedding and are accompanied by a paying adult. Maximum number of children varies per room. An extra adult in the room will incur a charge per person per night and this charge varies per hotel. 


Alcohol Policy
You must abide by the Sale of Liquor Act 2012 not to serve alcohol to intoxicated persons or minors. Marsden Hotel Group take their host responsibility policies very seriously. Alcohol Must Not be consumed in the carpark and other public facilities.


Party Policy
Within Marsden Hotel Group there is a strict NO Party Policy. The hotel will monitor any noise and one warning will be given. In the event that this warning is disregarded, all occupants will be asked to leave the premises immediately and one night’s accommodation will be charged. Due to Marsden Hotel Group fire evacuation procedures, a maximum of 4 additional persons can be granted entry into the room at the primary person’s discretion. Any additional persons will be turned away. All visitors will be asked to leave after 10 pm and only the guests registered for the room, may stay in the hotel.


No smoking
Marsden Hotel Group are non-smoking hotels for all guest rooms, balconies, and public areas. Please note, the cleaning fee for smoking is $230 chargeable to the guest if caught smoking. This is to cover the cost for dry cleaning drapes, cushions.


Damage to room/hotel property
We take pride in providing you with a comfortable room with great facility, please respect contents of your room. Do report any issues or accidental breakage ,please note: where items are damaged due to your actions or neglect, you will be liable for the cost to replace or repair any items broken in your room during your stay. 
Attempted malicious assault
Under no circumstances are any objects or liquids of any kind to be thrown/ poured off the suites. In case of disregard, the relevant authorities will be contacted to follow up regarding an attempted malicious assault. If it is discovered “your room” is guilty of such behavior, you will be asked to leave the premises immediately and one night’s accommodation will be charged.


A credit card transaction fee applies for all credit card payments, this fee is subject to change without notice. Cash and Eftpos do not incur any surcharges. Room rates are in New Zealand Dollars and include 15% GST or as legislated. A credit card/cash bond will be taken to cover costs should any damage occur, or excessive cleaning is required. In the event of any damages, the primary guest assumes all responsibility and therefore, assumes all charges whether the damage was caused by themselves or any other persons entering the room/any part of the hotel.


*Terms & Conditions are subject to change without notice.

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